Ch.1 Quiz

Instructions
Read the questions carefully.

This assessment is worth 100 points.

  1. Because personal communication interferes with work it should be prohibited in the workplace.   (10 points)

      
      

  2. No two people have identical mental filters.   (10 points)

      
      

  3. Because it involves less preparation time, spoken communication is likely to be more creative than written communication.   (10 points)

      
      

  4. Because all people have had a home, the word home has the same precise meaning in all minds.   (10 points)

      
      

  5. Symbols do not have meaning, for meaning is in the mind.   (10 points)

      
      

  6. A memorandum reporting a shortage of certain goods written by the warehouse supervisor of Company X is classified as:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  7. An angry customer calls the Public Relations Department of Company X to complain about the company's product. Such communications are properly classified as:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  8. Mark the best advice to a manager concerning how to deal with the grapevine.   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  9. Mark the answer that best explains the imperfection and complexity in the communication process.   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  10. Meaning is located in the:   (10 points)

    a.  
    b.  
    c.  
    d.  
    e.  



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